Privacy Policy

1. Introduction & Statutory Scope

This Privacy Policy is published in compliance with:

• Section 43A of the Information Technology Act, 2000;
• Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules"); and
• The provisions of the Digital Personal Data Protection Act, 2023 ("DPDP Act") as enacted by the Parliament of India.

This policy applies to all visitors of our website (https://talenttech.net.in), clients engaging our IT services, and end-users of our customized software solutions including Gym CRM, Financial Sales CRM, Google Sheets automations, and Power BI reporting dashboards.

2. Categories of Information We Collect

In the course of delivering tailored software solutions and digital services, we may collect and process the following categories of information:

A. Information You Provide Directly ("Data Principal Inputs")

• Contact & Identity Data: Full name, company name, designation, professional email address, and mobile number when you fill out consultation forms, request demos, or contact us via WhatsApp.
• Project & Business Requirements: Operational workflows, existing software architectures, Tally configurations, and business goals shared during requirement analysis and technical discovery sessions.
• Billing & Financial Data: Billing address, Goods and Services Tax Identification Number (GSTIN), and corporate payment details necessary for invoicing and legal documentation.

B. Client Business Data Processed as Data Processor / Technology Partner

When you hire Talent Tech to develop custom CRMs, automate Google Workspaces, or build Tally-to-Power BI integrations, our systems or engineers may temporarily access or process:

• Client database records, lead pipelines, customer rosters, and employee attendance logs.
• Financial ledgers, sales entries, and transactional metrics from accounting software (such as Tally ERP / Tally Prime).

Note: All client proprietary data processed during software customization or system integration remains the sole intellectual property and legal responsibility of the respective Client. Talent Tech acts strictly as a technical Data Processor under binding confidentiality and Non-Disclosure Agreements (NDAs).

C. Automatically Collected Technical Data

When navigating our single-page website, our servers and analytics providers automatically collect standard web metadata, including your Internet Protocol (IP) address, browser type, operating system, device screen resolution, referring URLs, and timestamp data to monitor website health and optimize UI performance.

3. Purpose & Legal Basis of Processing

We process personal and business information strictly for lawful, explicit, and legitimate business purposes:

• Service Delivery & Customization: Designing, building, testing, and deploying custom CRM platforms, spreadsheet automation scripts, and interactive business intelligence dashboards.
• Client Communication & Support: Responding to technical support queries, onboarding requests, demo bookings, and software maintenance needs.
• System Security & Reliability: Identifying software bugs, preventing unauthorized server access, detecting cyber threats, and ensuring uptime across our digital products.
• Statutory Compliance: Maintaining proper corporate records, tax filings, and audit logs as mandated by Indian tax, telecommunication, and corporate laws.

4. Reasonable Security Practices & Data Storage

In accordance with Rule 8 of the SPDI Rules, 2011 and the DPDP Act, 2023, Talent Tech has implemented comprehensive technical, organizational, and physical security measures ("Reasonable Security Practices"):

• Transport & Rest Encryption: All data transmitted between our servers and client browsers utilizes high-strength SSL/TLS encryption. Sensitive databases stored within our cloud environments are encrypted at rest.
• Role-Based Access Control (RBAC): Access to client projects, source code repositories, and conversion datasets is strictly restricted to assigned technical personnel on a need-to-know basis.
• Regular Audits & Backup Protocols: We conduct periodic internal code reviews, vulnerability checks, and maintain secure automated data backups to prevent accidental data loss.

5. Disclosure & Third-Party Sharing

Talent Tech does not sell, rent, or trade your personal information or business data to third-party data brokers or marketing agencies. We only share information under the following limited circumstances:

• Authorized Cloud & Infrastructure Partners: Trusted enterprise cloud providers (such as Amazon Web Services, Google Cloud Platform, Microsoft Azure, and WhatsApp Business API servers) who host our applications or facilitate communication under strict data processing agreements.
• Legal Mandates & Regulatory Disclosure: When formally required by Indian courts, law enforcement agencies, or regulatory authorities pursuant to lawful notices issued under the Information Technology Act or other applicable Indian statutes.
• Business Reorganization: In the event of a merger, acquisition, or corporate restructuring, data principles will be notified of any change in data ownership or privacy terms.

6. Your Rights Under the DPDP Act, 2023

As a Data Principal under the Digital Personal Data Protection Act, 2023, you possess the following actionable rights regarding your personal data held by us:

• Right to Access & Confirmation: You may request a summary of your personal data processed by Talent Tech along with processing activities.
• Right to Correction & Erasure: You have the right to request the correction of inaccurate or incomplete personal data, as well as the deletion/erasure of data once the purpose for which it was collected is fulfilled (subject to legal retention requirements).
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw such consent at any time by writing to our compliance team.
• Right to Grievance Redressal: You have the right to register a formal complaint regarding data mishandling with our designated Grievance Officer or the Data Protection Board of India.

7. Cookie Policy & External Links

Our website uses minimal, functional cookies to remember user preferences and maintain session stability. You can configure your browser settings to decline cookies if you prefer. Additionally, our website may contain links to external third-party portals (such as YouTube videos, Google Maps, or LinkedIn). We are not responsible for the privacy practices, content, or security policies of these external websites.

8. Data Retention Policy

We retain personal information only for the duration necessary to fulfill the specific contractual services, provide AMC (Annual Maintenance Contract) support, or to comply with mandatory record-keeping obligations under Indian corporate and tax laws (typically 8 years for accounting and GST documents). Once the retention period expires, data is securely sanitized and permanently deleted.

9. Governing Law & Dispute Jurisdiction

This Privacy Policy and any data disputes arising out of your relationship with Talent Tech shall be governed exclusively by and construed in accordance with the laws of the Republic of India. The competent courts located in Kolkata, West Bengal, India shall have sole and exclusive jurisdiction over any legal proceedings.

10. Grievance Redressal Officer

In compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the details of our designated Grievance Officer for privacy and data compliance inquiries are provided below: